Shipping & returns policy

Shipping

Goods will only be dispatched once funds reflect in our bank account or if we receive an official proof of payment directly from the originating bank domain / email server. Proof of payment documents or screenshots emailed from other email addresses, forwarded via Whatsapp etc will not be accepted as proof until funds clear.

We offer the following shipping options (* subject to conditions below).

It is very important to note - we cannot arrange delivery to bus / train stations. We make use of commercial courier services and therefore need an actual physical home or business address, whereby there is someone always available to receive / sign for your order.

1) Delivery to your door by courier (order value R1 to R999)

All Provinces in SA only - R99

Please note if your location requires the payment of a large surcharge (e.g. to certain Townships, Hospitals, Government Buildings, Embassies etc) we reserve the right to send to your nearest Pudo locker instead.

2) Delivery by courier to door (order value R1000 and up)

All Provinces in SA only - no charge (* subject to conditions below)

* If our nominated courier does not deliver your parcel within their stipulated time-frame or the order is somehow lost, stolen, misplaced or they are unable to contact you with the details provided - we are happy to resend the order, but only then using the Pudo locker service. Also we will need to verify with said courier the status of the delivery, before resending.

Please note - courier companies only recognise Monday to Friday as working days. They do not work on weekends or public holidays, nor consider these as normal working days (Saturday & Sunday).

For heavy or "volumetrically heavy", bulky parcels, we would normally dispatch using an economy or road freight service, that can take up to 3 working days to arrive, except to outlying areas that may take slightly longer (serviced on particular days of the week only).

For our courier to door service, we get quotes from various commercial courier companies using the Bobgo platform .

Orders placed and paid for before 14:00 in most cases will be dispatched the same business day - otherwise if after 14:00, the following business day (excluding weekends & public holidays).

Returns, exchanges, refunds

1) For a full refund, credit or exchange, items must be returned to us in their original packaging (unused) within 2 weeks of purchase. We do not offer a free collection service on faulty items. The onus is that of the purchaser to return said items to us at their own expense.

2) Used ink cannot be refunded or exchanged - many cartridges may fail during further print cycles at any time - remember, most cartridges with resident / built in print heads have been designed for single use only. Furthermore, improper refilling techniques may also result in irrepairable damage. Only in the event of a known faulty batch of ink supplied, will we exchange or refund this.

The same applies to the print-head, if separate from the cartridges (our inks and products will not magically restore blocked / faulty heads to working condition).

* We will only credit, exchange or refund if the client can provide us with a video clip demonstrating the printing of a test page / nozzle check pattern, demonstrating the cartridge or print heads full working condition, including proof of date / time for said test pattern (time/date stamp on the video clip itself). This would need to be done before loading our ink cartridges.

Inkjet printers that sit unused for long periods of time, irrespective of age, number of prints performed, ink used etc will start to dry and eventually clog the print head/s. This is why the above is so critical - our cartridges/ink will not magically restore a blocked or faulty print head!